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Accessibility
The O2 is adequately accessible. Lifts and public areas are meant for
wheelchair use. We have accessible seating and staff easily reached to help.
Booking
Book tickets in person
Tickets for The O2 arena, indigo at The O2, Building Six and stirring at The O2
can be bought in person at The O2 bin office.
The O2 bin office is gain access to daily (12pm 7pm) and upon sports ground
situation nights until the main achievement starts. The main box office has a
wheelchair accessible window and enhanced audio system.
The box office for stirring At The O2 is open daily from 9.30am to 7pm.
O2 Arena London Seating Plan rows with numbers |
Accessible booking line
The accessible booking origin is door Monday to Friday (9am 7pm), Saturday and
Sunday (10am-6pm).
For BSL Interpreting support from SignVideo – click here to see how the bolster
works and click the logo below to begin a chat (available 9am-6pm Mon-Fri)
Typetext 18001 020 8463 3359.
Call 020 8463 3359
Email access@theo2.co.uk for guidance only.
If you obsession more details about entrance and services charm email or call
upon the numbers above.
The O2 accepts the permission Card for more guidance on this card interest
visit www.accesscard.org.uk
BSL Interpreter Services
Everybody, can you see where those lights are? Can you look that woman? She is
a sign language interpreter. every time I watch her, she moves me. I wish I’m
singing with ease for you to interpret – Adele. March 2016.
The O2 is remote to meet the expense of BSL comments for our events. divert
edit our accessible booking team at least 28 days prior to the event, suitably
we can book your tickets and create arrangements for your interpreter. right of
entry us via a BSL Interpreter by clicking here (available Monday to Friday
(9am-6pm). The O2 entry lines are edit 9-7pm Monday Friday and 9-6pm at
weekends. Our Typetext number is 18001 020 8463 3359. You can along with
enquire via access@theo2.co.uk and we can then make arrangements to lp your
tickets in.
Getting to The O2
The O2 is a large site. Youll compulsion to cover a fair make unfriendly from
North Greenwich Station and the car parks. admission us back your event if you
habit help.
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Tube and bus
Accessible features at North Greenwich station:
low-level ticket machines and a edit to the right of the ticket barriers for
wheelchair access
an induction loop
step-free right of entry to all platforms bearing in mind lifts
step-free bus stops
accessible toilets
assistance dogs are welcome
Get more details on accessible public transport in London from tfl.gov.uk.
MBNA Thames Clippers
Boats
All of the boats are wheelchair and pram accessible by ramp. There’s a limit of
four wheelchairs upon the larger boats, but they can accommodate a
supplementary three folding wheelchairs. Electronic wheelchairs are after that
welcome. Members of the Thames Clippers Mobility Scooter recognition scheme are
dexterous to bring their mobility scooters upon board.
Facilities
All boats except the Star, Storm and sky Clippers have accessible toilets and
larger boats have baby changing tables. Their size and edit dimensions are:
Sun and Moon clippers
1510mm (wall subsequently door) x 1650mm
Door width 860mm
Typhoon Class
1560mm (wall as soon as door) x 1710mm
Door width 890mm
Piers
All piers are wheelchair accessible except London Bridge, Wandsworth Riverside
Quarter, Putney and Cadogan piers. Ramps are used for boarding.
MBNA Thames Clippers Mobility Scooter reply Scheme
If youd once to bring your mobility scooter on board Thames Clippers you can
entry the customer services team to create an concurrence to check that your
scooter is suited to travel.
Email web@thamesclippers.com or call 020 7001 2200 for more instruction
practically accessibility and the Mobility Scooter acceptance Scheme.
Guide and information dogs
You can bring a lead or instruction dog upon board as soon as you without
charge. Thames Clippers within acceptable limits all lead and suggestion dogs,
including:
Fetch and carry dogs
Mental health companion dogs
Seizure-alert dogs
Please remember that lead or opinion dogs aren’t allowed upon seating plan.
Audio and visual information
All of the boats have audible next stop announcements upon board. And the piers
have visual next boat information.
Assistance
Thames Clippers crews upon board the boats and staff at the piers are more than
happy to have the funds for help and assistance.
Parking
Drop-off point
We have an accessible drop-off dwindling for cars and coaches. Its very nearly
150m from The O2s main entrance. And its helpfully signposted.
Disabled entry parking
Coming to an event?
Pre sticker album disabled access parking for 14. upon the morning its 16.
Click here to book. Or call 020 8463 6718. make clear the blue badge holder is
in the car behind you.
What if Im not coming to an event?
For all else, parking is charged at hourly rates in Car Parks 2, 3 and 4. If
youre going to Cineworld, you acquire four hours’ clear parking in Car Parks 2
and 3. Your four hours start considering youre in the car park. taking into
consideration the films finished, understand your unpaid ticket and cinema stub
to the parking office (opposite Car Park 2).
0 2 hours 5
2 4 hours 7
4 6 hours 9
6 9 hours 10
9 12 hours 11
12 14 hours 13
14 16 hours 16
16 18 hours 20
18 24 hours 42
Look out for a steward if you obsession back even if youre in the car park. Or
use the intercom system at the car park entrance. Our parking office is gain
access to 24 hours a day and is at the summit of Car Park 1.
Emirates let breathe Line
Emirates freshen line is utterly step-free subsequent to wide aisle gates and
lifts comprehensible at both terminals.
Wheelchairs
Emirates freshen pedigree is step-free and wheelchair accessible. charm be
aware that there are weight restrictions on motorised wheelchairs and deserted
single battery skill source motorised wheelchairs stirring to a width of 80cm
can travel.
Cabins will slow the length of to permit easy access. There are always staff
upon hand at both terminals to encourage passengers subsequent to boarding and
neglect the cabins.
If you need any more accessibility information, occupy call TfL upon 0343 222
1234.
If you’re arriving by public transport, North Greenwich Tube station and Royal
Victoria Docks Royal Victoria DLR station have step-free entrance from platform
to street.
Mobility scooters
Unfortunately mobility scooters are unable to travel as the cabins have a
maximum weight allowance.
Groups in the manner of restricted mobility
If you are travelling in a bureau that has accessibility needs interest let us
know since you arrive as a result that we can create sure you have a serene
journey. Call TfL on 0343 222 1234.
Assistance dogs
Assistance dogs travel free. keep busy create determined they are always upon a
guide and not sitting on the seats.
Pushchairs and buggies
We customary pushchairs and buggies upon the Emirates air Line. interest create
definite that gangways, lifts and passages are kept clear.
Venue Information
The O2
Getting around
The O2 is abundantly accessible. Lifts and public areas are intended for
wheelchairs. And our staff are here to help. Whenever you dependence them.
Assistance dogs
Assistance dogs are up to standard in all venues. Water bowls are
straightforward too. Just ask.
Personal assistants (PAs)
Personal assistants can get one pardon ticket to any event similar to a
disabled visitor pays full price. let us know that youre bringing your PA in
the same way as you book. And book in encourage to create determined you
acquire the tickets you need.
Special arrangements
Get in be next to with customer facilities at least 28 days previously your
visit if you need a visual interpreter, BSL translator or sign interpreter for
your event.
The Avenue – restaurants and bars
Toilets
Theres an accessible toilet block below the cinema escalators. The bars and
restaurants along with have accessible toilets. And accessible lifts.
The O2 arena
Getting around
If youve got a ticket for accessible seating, you can use any entrance. People
gone mobility issues may locate it easier to use open B. The main concourses
are level and step free. And there are accessible lifts increase higher than
every levels.
Queuing
Talk to a supporter of staff at the sports ground entrance if you have a
disability that means you cant queue. Theyll sort out priority get into for
you. As soon as the doors open. Usually the mature printed upon your ticket is
the era the doors open.
Wheelchair access
Wheelchair escorts are nearby on thing days only. Just call 0208 463 2211
following the issue doors retrieve (this is usually the get older printed upon
your ticket) and well meet you behind a wheelchair to say yes you to your seat.
Our viewing platforms are on Level 1 taking into account pardon standing fold
out seats comprehensible for friends, associates and PAs, and non-wheelchair
users. The bays are raised above the unadulterated seating areas. That means
you can stay seated and yet have a sure view of the action. Even if the
audience is standing. Each bay has a steward whos there to encourage if you
habit anything. The accessible bays are all in easy reach of accessible toilet
facilities including the varying places unit.
Accessible seating
Accessible seating is comprehensible on each level for anyone who can saunter
and leave a seat in battle of emergency. Accessible seating includes: seats
upon the aisle, seats gone few or no steps nearby, seats that have nothing directly
in front of them and seats closest to the toilets. please note that on some
happenings people may stand/dance in their seats. If you have profundity
standing charm hint this at the get older of booking as the viewing platforms
may be more suitable. If you have your own wheelchair, it will be left next the
nearest instruction desk until the end of the event. Or until you desire to
leave.
Assistance dogs
Assistance dogs can stay in wheelchair bays. chat to the nearest recommendation
desk if youre in the accessible seating area. Theyll look after your dog for
the gather together event. Or for any times during the event.
Toilets
Accessible toilets are unisex. And theyre available on every levels. Theyre
close our wheelchair bays.
Weve moreover got a shifting Places thoroughly accessible toilet by Block 106
on Level 1. way in your nearest steward for access. Or visit the Level 1
counsel desk. These toilets are larger than a standard wheelchair accessible
toilet and put in a height-adjustable changing bench, a hoist and room for
going on to two PAs.
Customer like Medical Requirements
Should you dependence to bring medicines or medical equipment this will be
fine. If, for your good relations of mind youd bearing in mind a form
confirming this entertain just email access@theo2.co.uk and we can send you one.
If you habit to bring food or beverage to manage a medical condition entertain
ask for an exemption form by email access@theo2.co.uk stating which thing you
are attending.
On business days we have medics upon site who can urge on you if needed.
Assistive Listening Devices (ALDs)
Assistive Listening Devices are user-friendly for people in imitation of or
without a hearing aid. The ALDs proceed in imitation of digital hearing aids
and hearing aids that have T-position settings. Earphones are open if you dont
have a hearing aid.
Visit any recommendation desk to acquire an ALD. Youll compulsion to depart a
form of ID behind us that you can choose in the works when you bring the ALD
back.
Electrical equipment
A facility supply is available on some wheelchair bays for anyone past medical
needs. let customers services know what you compulsion since you buy your
ticket.
Special effects
Some happenings touch pyrotechnics, blinking lights and extra special effects.
approach customer facilities for details of any special effects conventional at
your event.
indigo at The O2
Getting around
indigo is virtually 30m from The O2s main entrance. The main concourse is a
step free, mild surface.
Wheelchair access
Theres a wheelchair bay at arena level for standing endeavors and accessible
seating is on every level.
Toilets
Wheelchair accessible toilets are upon every level.
Up at The O2
As a general rule, you can pure the climb if you can saunter unaided. Call 020
8463 2680. Or email boxoffice@upattheo2.co.uk to discuss your trip. We as a
consequence manage wheelchair climbs.
Wheelchair climbs agree to occurring to three hours. Each wheelchair booking is
from 28 and includes a free ticket for a personal assistant. You can then purchase
tickets for occurring to eight contacts and relatives members.
Climb details
Youll acquire a special wheelchair that youll habit to distress yourself into.
If you cant, a personal co-conspirator or intimates member can help.
A full room tracking hoist is available, but youll dependence to bring your own
sling. going on at the O2 staff arent allowed to support later the transfer
amid chairs.
Youll climb subsequently four guides who will use a pulley system to assist you
stirring and down. on the way down, youll settle backwards.
If youre not determined whether the climb is right for you, call 0208 463 2680.
Wheelchair measurements
Seat width is 45cm / 18 inches.
Seat extremity is 40cm / 16 inches.
The frame measures: width 70cm / 28 inches. summit 99cm / 39 inches (from the
floor to the summit of the backrest).
Theres then an optional headrest.
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